FAQ Troubleshooting & Support

What is AirplayAccess?

AirplayAccess is the radio industry leading digital service providing music to radio stations. AirplayAccess is used by Major and Independent record lables, artists/bands as well as management and publishing companies.  AirplayAccess provides a fast, effective and secure way of servicing your new music with radio programmers worldwide without incurring the costs of pressing CDs and postage/delivery. AirplayAccess provides a convenient way for radio programmers to access your promotional music so that you received maximum exposure. AirplayAccess provides high quality, broadcast-ready files directly to radio stations worldwide. This is a complimentary, invitation only service to radio programmers and there is no cost to radio stations, DJs, broadcasters, internet radio shows and syndicated radio shows.

What is my username and password?

Your username to log into the AirplayAccess website is sent to you via your registration email within the AirplayAccess or STS system. Your password is provided in the original email you received along with your information.

I forgot my password, how do I retrieve it?

Simply enter your user name and click on the “forgot password” link. Your password will be emailed to you immediately. You may also contact for assistance here.

How do I change how often I receive new track email notifications (or stop receiving notifications)?

You may “opt out” of receiving email notifications, for new releases at any time. Regardless of which you opt-in or opt-out option you pick, you will continue to have access to new tracks on the STS system as well as AirplayAccess as soon as they are made available by the labels. If you want to request opt-in status please call 310-325-9997 or use our request form here.

Can I change my email for notifications?

Yes. Notifications are sent to the email address you provided on signing up for your account. To edit this select call 310-325-9997 or use our info request form here.

Where can I find help with the AirplayAccess system?

You can get help by browsing our FAQ section. You may also contact us here or by calling customer support 310-325-9997 to speak to a live person Monday to Friday, 9:00 AM to 5:00 PM (PST).

How do I get signed up?

Sign up and submit music on the AirplayAccess system, click “Submit Music” and fill out the form or contact AirplayAccess at support here.  You may also contact our office at 310-325-9997 Monday to Friday, 9:00 AM to 5:00 PM (PST).  If you are a radio station in need of servicing, you may also sign up via our online registration form here.

How do I receive more information about AirplayAccess?

To receive more information about AirplayAccess feel free to contact us here or or contact Customer Support at 310-325-9997 Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.

I’m on a Mac. Can I use AirplayAccess?

You are able to use AirplayAccess and STS on all browsers. Both AirplayAccess and STS are programmed to work on all devices including PC, MAC, mobile devices and tablets.

Where can I download music files from the AirplayAccess system?

All radio stations, programmers, record pools and syndicators registered with STS have password protected access to the Download Music library in addition to “Hot Downloads” available on all of the radio industry’s SpinsTrackingSystem(STS) radio charts as well as New Music Weekly magazine. To become a reporting radio station click here or call STS  310.325.9997. You may also use their contact form here.