Troubleshooting & FAQ
What is Airplay Access?
The Airplay Access provides a convenient way to download promotional music, export full quality, broadcast-ready files directly to your station. This is a complimentary, invitation only service and there is no cost to radio stations, DJs, broadcasters and syndicated radio shows.
What is my username and password?
Your username to log into the Airplay Access website is sent to you via your registration email within the Airplay Access or STS�system. Your password is provided in the original email you received along with your information.
I forgot my password, how do I retrieve it?
Simply enter your user name and click on the "forgot password" link. Your password will be emailed to you immediately.
How do I change how often I receive new track email notifications (or stop receiving notifications)?
You may "opt out" of receiving email notifications, for new releases at any time. Regardless of which you opt-in or opt-out option you pick, you will continue to have access to new tracks on the STS system as well as Airplay Access as soon as they are made available by the labels. If you wish to re-enlest your opt-in status please call 310-325-9997.
Can I change where the email notifications go?
Yes. Notifications are sent to the email address you have on file within the STS�system. To edit this select call 310-325-9997 or send a request including your login name to email@example.com
I�m on a Mac. Can I use Airplay Access ?
You are able to use Airplay Access and STS�for those Mac users using IE for Mac
Where can I find help with the Airplay Access system?
You can get help by browsing this website or call Airplay Access customer support at 1-310-325-9997 to speak to a live person Monday to Friday, 9:00 AM to 7:00 PM Pacific Time or by emailing service and support at support(at)airplayaccess.com
How do I get signed up?
To get signed up on the Airplay Access system, click the "Submit Music" on of the pages throughout our domain and fill out the form or contact Airplay Access at support(at)airplayaccess.com
or call 310-325-9997 Monday to Friday, 9:00 AM to 7:00 PM Pacific Time.
Or you may also sign up via our online registration form.
How do I receive more information about Airplay Only?
To receive more information about Airplay Access send an email to staff(at)airplayaccess.com or contact Customer Support at 1-310-325-9997 Monday to Friday, 9:00 AM to 7:00 PM Pacific Time.
Where can I download music files from the Airplay Access system??
All radio stations, programmers, record pools and syndicators registered with STS have password protected access to the Dowload Music library in addition to "Hot Downloads" available on all the STS charts. To become a reporting radio station contact Backstage Entertertainment at 310.325.9997 or email staff(at)backstageentertainment.net
How can I receive a press kit about Airplay Access?
A full press kit can be requested by contacting:
c/o Airplay Access.
5018 Franklin Pike
Nashville, TN 37220
Check out our website at www.backstageentertainment.net