Troubleshooting & FAQ

What is my username and password?
I forgot my password, how do I retrieve it?
How do opt out from receiving new track email notifications (stop receiving notifications)?
Can I change where the email notifications go?
I’m on a Mac. Can I use AirplayAccess?
Where can I find help with the AirplayAccess system?
How do I get signed up?
How do I receive more information about AirplayAccess?
Where can I download music files from the AirplayAccess system?
How can I receive more information about AirplayAccess?
What is AirplayAccess?


What is my username and password?

Your username to log into the Airplay Access website is sent to you via your registration email within the AirplayAccess or STS system. Your password is provided in the original email you received along with your information.

I forgot my password, how do I retrieve it?

Simply enter your user name and click on the “forgot password” link. Your password will be emailed to you immediately.


How do I change how often I receive new track email notifications (or stop receiving notifications)?

You may “opt out” of receiving email notifications, for new releases at any time. Regardless of which you opt-in or opt-out option you pick, you will continue to have access to new tracks on the STS system as well as AirplayAccess as soon as they are made available by the labels. If you want to request opt-in status please call 310-325-9997.


Can I change my email for notifications?

Yes. Notifications are sent to the email address you have on file within the STS system. To edit this select call 310-325-9997 or send a request including your login name to staff@airplayaccess.com


I’m on a Mac. Can I use AirplayAccess?

You are able to use AirplayAccess and STS for those Mac users using IE, FireFox and Chrome for Mac


Where can I find help with the AirplayAccess system?

You can get help by browsing this website or call AirplayAccess customer support at 310-325-9997 to speak to a live person Monday to Friday, 9:00 AM to 5:00 PM Pacific Time or by emailing service and support at support(at)airplayaccess.com.


How do I get signed up?

To  sign up and submit music on the AirplayAccess system, click “Submit Music” and fill out the form or contact AirplayAccess at support(at)airplayaccess.com or call 310-325-9997 Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.  Or you may also sign up via our online registration form here.


How do I receive more information about AirplayAccess?

To receive more information about AirplayAccess send an email to staff(at)airplayaccess.com or contact Customer Support at 310-325-9997 Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.


Where can I download music files from the AirplayAccess system?

All radio stations, programmers, record pools and syndicators registered with STS have password protected access to the Download Music library in addition to “Hot Downloads” available on all the STS radio charts. To become a reporting radio station contact Backstage Entertainment at 310.325.9997 or email staff(at)backstageentertainment.net


What is AirplayAccess?
AirplayAccess provides a convenient way to download promotional music, export full quality, broadcast-ready files directly to radio stations worldwide. This is a complimentary, invitation only service and there is no cost to radio stations, DJs, broadcasters and syndicated radio shows.

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